Fuyo General Lease DX Strategy

Under this strategy, we will advance the development of value-added services that utilize IT, and work on new businesses that have been difficult to deal with in the past.
Specifically, as customer consumption behavior shifts from “purchase (consumption of things)” to “use (consumption of services),” with the maturity of the market for things and decarbonization as keywords, we are prioritizing the study of environmental improvements to IT systems in order to support manufacturers and other customers in building recurring and other services, starting in April this year.
The challenge is to effectively renovate IT infrastructure, including company's core systems, to meet the diverse needs of customers. Going forward, we plan to establish IT systems that enable the earliest possible delivery of services by studying detailed functions in cooperation with sales departments, systems departments, and other departments.

Under this strategy, we will continue to improve the added value of existing services utilizing IT.
Specifically, in view of the fact that the decline in the working population is becoming a social problem, in addition to providing support related to customer “operations” through the provision of various BPO services, we are currently promoting the provision of “BPS: Business Process Services,” which realize customer business reform and DX in a multifaceted manner by providing DX-related solutions such as cloud services from a “systems” perspective.
The challenge is to expand new cloud services to meet the diverse and sophisticated business challenges of customers. In the future, we plan to launch new sales of business analysis support cloud systems for medical institutions in our group companies, and provide various financial services, BPO services, and system solutions through the visualization of management issues in medical institutions.

Under this strategy, we aim to establish systems that support sales activities using digital technologies in order to contribute to the creation of new businesses and the improvement of customer service.
Specifically, since April of this year, we have been preparing to change the internal sales support system in order to create an environment that can realize the utilization of sales data.
The challenge is how to link the new sales support system with the existing in-house system to promote efficient sales activities and the use of data, and how to link data from group companies. Going forward, we will build a platform for sharing the group's customer data, and also promote the study of a data analysis platform.

Under this strategy, we will use digital technology effectively to achieve middle and back office business process reforms.
As a first concrete initiative, we have been promoting the efficiency of routine operations through the introduction of RPA and AI-OCR throughout the company, and currently, we are making existing operations “visible,” “extracting issues,” and radically increasing the efficiency and sophistication of our business operations using digital tools.
The challenge is that we are diversifying and sophisticating our operations in line with the expansion of business areas, so we also need to expand the area of efficiency. Going forward, we plan to utilize the digital technology and know-how of our group companies to promote initiatives across the company and expand the coverage of our business operation efficiency and sophistication.
Secondly, we are considering the introduction of digital tools aimed at diversifying our methods of communication and improving project management for flexible work styles and business process reform.
The challenge is how to link our existing systems and changes to the sales support system that we are considering. Going forward, we will pilot various digital tools and continue to consider their introduction.
Third, in order to realize the above two points, we believe that it is important for each employee to acquire digital literacy. In April of this year, we began to formulate a DX human resource development program for all employees, and we are preparing to start specific programs.
The challenge is to develop detailed training options and practical programs that are tailored to the roles of all employees. Going forward, we will prepare for the implementation of specific training programs, such as the introduction of e-learning offered by external companies.