BPO/ICT｜Solving Social Issues through Business

AT: Accelerating Transformation
Accelerated growth enabled by capturing market trends

*Affiliations and titles as of August 2024

Main Services

Business process consulting
Comprehensive BPO services
Integrated billing services (telecommunications and public utility bills)
Video production and distribution services
PC-LCM services
ICT outsourcing

Strong Point

Provides total solutions based on consulting with a vast array of BPO services tailored to a variety of needs
Provides a unique service menu, including integrated billing for telecommunications and public utility bills, and commercial video production and distribution targeting corporate presentation needs
Provides a well-developed service menu to address various outsourcing needs, with ownership of approximately 1.90 million PCs Group-wide

Plans under Fuyo Shared Value 2026 and Vision for 2030

Vision for 2030

Become a leading company that provides the Business Process Service (BPS), a total solution utilizing outsourcing and DX of processes
Serve as the most trusted company in solving the problem of shortages of IT professionals

Plans under Fuyo Shared Value 2026

1.

Successfully reduce the workload of customers (save customers 1 million work hours compared to fiscal 2021) by providing BPO services and facilitating DX, thereby increasing productivity.
2.

Establish a framework to provide Business Process Service (BPS) by strengthening links between BPO and DX-related consulting and various BPO services.
3.

Support customers' business transformations by releasing valuable corporate IT professionals from non-core operations and putting them in high-value-added work through IT system operations outsourcing and facilitating DX

FY2023 in Review

By strengthening cooperation between BPO and ICT, and by working to enhance customer service, we achieved our target for customer work hours saved through newly offered services. We will continue proof of concept testing regarding the use of AI to further improve services going forward. In the ICT field, we developed multifaceted customer proposals through our partnership with WorkVision Corporation. There is also special demand associated with introduction of the Invoice system and revisions to the Electronic Books Preservation Act and other laws, and we are steadily building a track record of projects in those areas.
In addition, given the growing need for outsourcing associated with difficulties in securing personnel for the information system sector, we have also increased the number of devices handled through our services, including PC-LCM and mobile LCM (outsourcing of smartphone and other device operations), and we expect to see further growth going forward.

Financial targets

Graph of ordinary income (billion yen) and ROA (ordinary profit margin on operating assets) (%). Operating asset balance is 463 in 2023/3 and 512 in 2024/3. 2023/3 ordinary income 3.5 billion yen, ROA (ordinary return on assets) 1.7% 2024/3 ordinary income 4.4 billion yen, ROA (ordinary return on assets) 2.5% 2027/3 (plan) ordinary income 85 billion yen, ROA (ordinary profit margin on operating assets) 5.4%

*

ROA is based on results in the ICT business.

Non-financial targets

	2023/3	2024/3	March 2027 targets
Work hours saved by our customers^*	180,000 hours (compared to FY2021)	490,000 hours (compared to FY2021)	1,000,000 hours (compared to FY2021)

*

Creating new value creation time through BPO/ICT services

Issues Ahead and Response Measures

Issues Ahead	Response Measures
Develop services to address BPO needs that have emerged in the digitalization process	Propose new ways to streamline operations through the use of AI and data
Develop innovative services to respond to dramatic advances in AI technology	Develop and offer services with partners that contribute to work efficiency

TOPICS

1. Promoting Business Process Services (BPS)

The Fuyo Lease Group is promoting total solutions for work processes using a combination of outsourcing and DX.
In outsourcing (BPO services), we work with group companies including INVOICE INC. and Fuyo Outsourcing & Consulting Inc. on a consulting basis. We offer a wide range of services to meet the diverse needs of administrative, accounting, human resources and information systems departments.
The DX division (ICT services) is responsible for solving corporate management issues including IT personnel shortages, business model transformation and others. FGL Techno-Solutions Co., Ltd. supports information systems departments by contracting to build out PC environments. WorkVision Corporation offers management solutions centered around cloud packages.
We work to standardize customer workflow and offer optimal solutions by combining these services to address issues that cannot be solved through systems or through outsourcing alone, thus helping customers to achieve business transformations on both the operational and system sides.

Joint development of consulting and products through BPO/ICT

Fuyo Lease Group (Tou is a business partner) supports customers in reforming and streamlining their business operations, and in expressing digital transformation. In its BPO, Fuyo Lease Group works with companies such as FOC (Business Consulting: Outsourcing business operations to improve efficiency [accounting, human resources, general affairs, industry-specific], Invoice: Consolidating communication and utility fees, and supporting digital transformation for small and medium-sized enterprises [accounting, information systems], Human Centrix: Video production and distribution [public relations, human resources, and a wide range of other departments], and Accretive: Medical and nursing care factoring (healthcare domain). In its ICT, Fuyo General Lease works with WorkVision (consulting: digital transformation, cloud computing, package software implementation [accounting, human resources, medical care, information systems]) and FGL Techno Solutions (business solutions: PC-LCM service sales expansion, information system agency [information systems]). By combining these services, new business models are built, and accounting BPS is deployed as a new service menu. Back office + Tou (AI) realizes business efficiency.

Note:

Name changed to Fuyo Outsourcing & Consulting in April 2024 (Previously NOC Outsourcing & Consulting)

Sample proposal for an accounting department

The WorkVision Standardization Support Service was first used to standardize workflow and rectify data, before systemization of accounting operations (SuperStream).
Remaining tasks that cannot be automated due to business relationships, etc. can be streamlined using FOC Accounting BPO.

2. With the end of Windows 10 support approaching, we are proposing customer business reforms that go beyond PC replacement, and reductions in environmental impact through PC reuse and recycling

With the deadline for ending support for Windows 10, the mainstream operating system for corporate PCs, coming in October 2025, demand for upgrades to Windows 11 is expected. This, in turn, is leading to an increase in customers not only replacing PCs, but looking to streamline and outsource overall tasks related to procurement, deployment, system operations and upgrades.
In addition, with recent improvements in the functioning of and expanded applications for IT devices, the functions demanded of in-house help desks are increasing by the year, and it is becoming difficult to secure human resources with expertise in these areas.
The Group offers its PC-LCM (Life Cycle Management) service, including help desk outsourcing, as a solution for reducing workloads, together with residual value-based PC rentals that lead to PC reuse and recycling. We will help free our customers'

PC-LCM Business Cycle

Phase 1: Consulting We grasp the current situation and provide ICT consulting and BPO consulting. Phase 2: Procurement services We conclude LCM service contracts and select PC manufacturers. Phase 3: Implementation services We create master images, cloning/kitting, delivery, on-site installation, and adjust delivery dates. Phase 4: Operation services We provide help desk services, spare machine support, web asset management tools, and dataless PC software. Phase 5: Update services We provide data erasure, equipment collection, equipment resale, and update consulting.